Terms and Conditions

The terms and conditions in this agreement outline how We operate between You and Us. Your Hummer prides itself on being professional and delivering a high standard of service that is reflected by our company motto – “Your Ride, Your Experience”.

Your Hummer Terms and Conditions

  1. Definitions
    1. Booking means a reservation for chauffer driven limousine service for the Hire fee, on the Hire date and time and for the Hire Period agreed between You and Us.
    2. Hire Date means the date on which We agree to provide You with a chauffer driven limousine service.
    3. Hire Fee means the amount you agree to pay Us for providing You with a chauffer driven limousine service. The Hire Fee may be a fixed sum, hourly rate or combination of a fixed sum and hourly rate.
    4. Hire Period means the period during which We provide You with a chauffer driven limousine service but, in any case, not less than one (1) hour.
    5. Total Booking Cost means the total fee applicable to the Booking, including GST.
    6. Vehicle means the vehicle nominated by Us for the purpose of providing the chauffer driven limousine service.
    7. We, Us, Your Hummer means RJBR Industries Pty Ltd trading as Your Hummer.
    8. You means the person or entity requesting the booking and, where the context requires, each of Your guests.
  2. Booking Requests and Confirmations
    1. You may request a Booking from Us by email, by completing a form on our website or by telephone.
    2. Your Hummer will confirm Your Booking in writing by email within 24 hours of Your Booking being made.
  3. Payment
    1. Upon You making a booking for a Hire Date, You must provide Us with your credit card details.
    2. You hereby authorise Us to deduct any charges payable under these Terms and Conditions from your nominated credit card, without deduction or further authorisation from You.
    3. We will add a surcharge of 2% of the Total Booking Cost for credit card payments.
    4. A Booking deposit of 30% of the Total Booking Cost is payable by You by credit card at the time of making the Booking.
    5. We will collect balance of the Total Booking Cost 7 days prior to the Hire Date.
    6. Should a Customer make a Booking within inside of 14 days of the Hire Date, then full payment of the Total Booking Cost is required by You to Your Hummer to secure the Booking.
    7. When Your Hummer receives payment of the Booking Deposit or Total Booking Cost, such payment constitutes acknowledgement and acceptance of these Terms and Conditions by You.
  4. Cancellations and Refunds
    1. The following costs are payable in respect of any cancellation of a Booking:
      Within 14 days of the Booking being confirmed:
      Cancellation fee of $150.00, to be deducted from the Booking deposit.
      After 14 days of the Booking being confirmed, but before 14 days prior to the Hire Date:
      Forfeiture in full of theBooking deposit.
      Within 14 days of the Hire Date:
      Forfeiture of the Total Booking Cost
    2. If You fail to be present at the agreed collection point for the commencement of the Hire Period, You will be deemed to have cancelled Your booking.
    3. You authorise Us to deduct the applicable above amounts from your nominated credit card as necessary pursuant to these Terms and Conditions.
  5. Amendments or Changes to Hire Period
    1. Any requests, changes or amendments to a Booking after a Booking has been confirmed, including requests, changes or amendments made on the Hire Date are subject to an amended booking fee of $25.00.
    2. The following constitute a change or amendment to a Booking:
      1. Changes to date or time of the Hire Period;
      2. The Vehicle used for the Hire Period;
      3. the pick-up point and/or destination point or the duration of the Hire Period.
  6. Pick Up / Drop Off Location
    1. We will contact You 24 hours prior to the commencement of the Hire Period to confirm the details of the pick-up location and time.
    2. Your Hummer requests that You ensure you allow sufficient time to meet any personal time requirements you may have during the Hire Period. We shall not be liable for late arrival to your event in any way.
    3. Your Hummer will use its best endeavours to adhere to Your specified pick up and drop off locations and time.
    4. Your Hummer reserves the right to select the route traveled during the Hire Period, notwithstanding that the route may not be the shortest or quickest route to the drop off location.
    5. Given the lengths of the vehicles and limited access in some locations, We reserve the right to refuse to drive You to any location or by any route that may,
      in our opinion, put the Vehicle, You or third parties at risk of damage or injury.
  7. Extension of Time
    1. You may extend the time of the Hire Period subject to any other Bookings and the duration of the time required.
    2. The extension of time for the Booking of the Vehicle during the Hire Period must be agreed between the Driver, Customer and Your Hummer. You agree to sign the Booking Confirmation Form as confirmation of the Extension of Time for the Hire Period.
    3. Extension of Time will be charged in 15 minute intervals at a rate of $100 per 15 minute interval/s. You agree to pay for the Extension of Time and the following payment method is available to You:
      1. Customer can pay cash to the Driver; or
      2. You authorise Your Hummer to charge the Extension of Time, in accordance with these terms and conditions from Your credit card provided to Your Hummer at the time of the Booking of the Hire Period.
  8. Additional Stock Requests
    1. You may request Us to organise and include additional stock in the Vehicle for the Hire Period.
    2. All requests for additional stock must be made at least 7 days prior to the Hire Date.
    3. You are liable for any and all costs of purchasing any additional stock, at a surcharge of 10% over the cost price.
    4. We make no guarantee to provide any or all of the additional stock requested by You for the Hire Period.
  9. No Food
    1. The consumption of food is strictly prohibited in the Vehicle, unless a specific agreement has been made at the time of Booking and is agreed to in writing.
    2. You acknowledge and agree that should food be consumed in the Vehicle without agreement, then Your Hummer reserves the right to charge a cleaning fee of $300.00.
  10. No Smoking
    1. You and all third parties are strictly prohibited from smoking within the Vehicle.
    2. Should any person smoke within the Vehicle, the cost of cleaning the interior of the Vehicle will be payable by You at a rate of $300.00 and the Hire
      Period will be terminated immediately, without refund of any part of the Total Booking Cost.
  11. Cleaning, Breakages, and Damages
    1. You agree to pay to Us a Cleaning Fee of $300.00, where You, or any third party, soil, stain, or pollute the vehicle, including, but not limited to vomiting and spillage of food or beverages.
    2. You agree to pay for the replacement any of the following items supplied with the Vehicle should they be damaged, lost or removed from the vehicle during the Hire Period at the following costs:
      1. Glasses: $15.00 each;
      2. Television Remote Controls: $100.00 each;
      3. Alcoholic beverages: $20.00 per bottle.
    3. Should the Vehicle or items supplied with the Vehicle require any additional repair or replacement at completion of the Hire Period, as a result of any
      action by You or any third party, the cost of repair or replacement will be payable by You at such reasonable rates as calculated by Us. This includes, but is not limited to, damage to Vehicle seating, damage to carpeting, broken windows and damage to light fixtures.
    4. You shall be liable to Us for any lost revenue when the Vehicle is unable to be used to provide limousine services to other customers, including consequential damages suffered by Us relating to the cancellation of other bookings with Our customers.
  12. Vehicle Accidents, Breakdowns, and Malfunctions
    1. You accept that Your Hummer, its officers, employees and affiliates, are a booking agent only for the owner or owners of the Vehicle and You agree not to take any action against Your Hummer for the result of any act or failure to act by the owners of the Vehicles or their employees, agents, representatives, or subcontractors including, but not limited to, any loss or expenses incurred by You should the Vehicle break down or be involved in an accident during the Hire Period.
    2. In the event of a traffic accident, mechanical breakdown, malfunctions, or circumstances beyond our control, including inclement weather or road closures, as a result of which We are unable to provide the service, Your Hummer will use its best endeavours to transport You and Your guests to Your destination. The mode of travel will be at Our sole discretion.
    3. In the event that an equivalent or alternative Vehicle, or alternate arrangements for the Hire Period cannot be made for the Hire Period, You are entitled to a refund of the Total Booking Cost.
  13. Unforseen Events or Circumstances
    1. You acknowledge that from time to time and for reasons beyond Our control, the Vehicle booked for the Hire Period may be unavailable due to unforeseen events, circumstances, or any other reason.
    2. Should such as event occur, We will:
      1. Make contact with You and inform of such change prior to the start of the Hire Period, and;
      2. We will use Our best endeavours to make arrangements for an equivalent or alternative vehicle to be made available for the Hire Period; and
      3. In the event that an equivalent or alternative vehicle cannot be made available for the Hire Period, You will be entitled to a refund of the Total Booking Cost.
  14. Booking of Underage Events
    1. Should We receive or take a Booking for a debutante ball, school formal, children’s party, or any other booking of a similar purpose, You acknowledge and agree:
      1. No alcoholic beverages whatsoever may be consumed by You or any member of Your party, regardless of whether You or any member of Your party is over the age of 18;
      2. We reserve the right to ask for an adult to accompany and ride in the Vehicle for the duration of the Hire Period;
      3. We reserve the right to immediately terminate the Hire Period in the event of breach of this Clause and under such circumstances, the Total Booking Cost shall be forfeited.
  15. Lost Property or Items Left Behind

    Your Hummer will not be responsible for the loss of Your personal property brought in to the Vehicle either during the Hire Period or left in the Vehicle after the Hire Period by You or any other person.

  16. Customer Code of Conduct
    1. You and all other persons in the Vehicle must wear seat belts at all times. You agree to indemnify Us for any fines, costs or damages incurred should You or Your guests fail to wear a properly fastened seat belt when travelling in the Vehicle.
    2. You and all other persons in the Vehicle during the Hire Period are required to comply with any and all reasonable directions of the Driver at all times.
    3. You and all other persons in the Vehicle during the Hire Period are required to comply with the laws of Victoria.
    4. Should You or any other persons in the Vehicle engage in any illegal activity, anti-social behaviour, abuse of other road users, or other objectionable behaviour towards the Driver or members of the general public, the Driver may immediately terminate the Hire Period. We reserve the right to immediately terminate the Hire Period in the event of breach of this Clause and under such circumstances, the Total Booking Cost shall be forfeited.
    5. You agree that You will indemnify Us in relation to any act, loss, damage, suits or actions resulting from You or members of Your party or unrelated third parties, during the Hire Period.
  17. Personal Information and Privacy
    1. In accordance with its obligations under the Privacy Act 1988, Your Hummer will only collect personal information from You that is reasonably necessary for, or directly related to Your Booking.
    2. Your Hummer undertakes that any personal information collected from You for Your Booking will be reasonably protected and will not be disclosed for another purpose without the consent of You, unless otherwise required by law or required by these Terms and Conditions.
  18. Acknowledgement and Indemnity
    1. You indemnify Your Hummer and its officers, employees, affiliates and representative agents against all claims, damages, losses, costs and expenses incurred by You and/or any other member of Your party as a result of:
      1. any act or failure to act by the owners of the Vehicle or their employees, agents, representatives, or subcontractors, pursuant to these Terms and Conditions;
      2. any action or failure to act by You and/or any member of their party pursuant to these Terms and Conditions.
    2. You agree not to take any action against Your Hummer for the result of any action or failure to act by the owners of the Vehicles or their employees, agents, representatives, agents or subcontractors.
  19. Termination and Variation

    We may terminate this agreement at Our discretion at any time, not later than fourteen (14) days prior to the Hire Date, and if We terminate this agreement, We will refund the Total Booking Fee to You, and We shall have no further liability under this agreement.